Returns

 

The seller grants the customer a contractual right of withdrawal, whereby the following regulations apply: The seller grants the customer a contractual right of return on a voluntary basis. The return must be made within 14 calendar days from the day on which the customer received the delivered goods from the carrier.

 

It is absolutely necessary that the customer service department of the seller is contacted and informed about the return before the return. The handover of the goods to be returned to the transport company is of decisive importance for compliance with the return period. The following goods are excluded from the right of return:

 

• Goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is crucial
• Goods that are clearly tailored to the customer's needs (e.g. individual engravings or changes to the goods)

 

The goods must be returned to the seller's address:

 

GAVIVI AG
Froschaugasse 3
8001 Zürich
Switzerland

 

The goods must be new and unused for returns. In addition to the goods, the original packaging with all protective materials, attachments and stickers must be returned on the products. This also applies to all additionally supplied accessories or replacement material.

If the return does not take place according to these specifications, the seller has the right to offset the corresponding material value of the unreturned items with a refund, which must be paid to the customer. If there is damage to the goods during the return transport and if the customer is to blame, there will also be a corresponding charge.

 

The seller is responsible for the costs of returning the goods if the customer uses the prepaid return label that was included in the delivery. If the customer does not use this, he must bear the costs of the return shipment himself. He also bears any liability and insurance costs. In this case, the seller is not responsible for loss, damage, delivery to the wrong address or delivery delays in the return. If the return label is not used, the customer must pay for the insurance of the goods in transit. The customer will be refunded the purchase price minus all additional, delivery and shipping costs. The same method is used for reimbursement as for payment. The only exception is that something else has been expressly agreed upon between the customer and the seller.

 

The seller only grants a refund, an exchange of the goods is excluded. The reimbursement will only take place once the returned goods have actually been received by the seller and the quality and condition have been checked. With the help of this quality check, a decision is made as to whether the goods can be considered as new or whether there has been a loss in value, which will be offset when the refund is determined.